Frequently Asked Questions
1. What does a China sourcing agent do?
We act as your local eyes and ears in China, managing the entire supply chain process, from finding reliable suppliers and negotiating prices to quality control and final shipment.
2. Can you help source products from 1688 or Taobao?
Yes, we specialize in sourcing from domestic Chinese platforms like 1688, Taobao, and Pinduoduo, ensuring you get factory-direct prices while handling the language and logistics barriers.
3. How do you handle quality control for my orders?
We perform strict quality inspections during production and before shipment. We provide detailed photo/video reports to ensure the goods meet your specifications before they leave China.
4. Do you assist with international shipping and customs?
Absolutely. We manage all logistics, including sea freight, air freight, and express courier services. We also assist with necessary documentation for smooth customs clearance.
5. What if the products arrive damaged or defective?
We offer after-sales support to address these issues. We help coordinate with suppliers for returns, replacements, or refunds depending on the situation and agreements made.
6. Can you handle custom packaging or OEM requests?
Yes, we support OEM/ODM projects, including custom product labeling, brand packaging, and modification requests to ensure your products are retail-ready.